Refund & Cancellation Policy

Last Updated: June 2026

Welcome to GSTRegistration.co. We strive to provide reliable, transparent, and professional GST registration, return filing, amendment, cancellation, and tax compliance services. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be requested and processed.

By purchasing any service through GSTRegistration.co, you agree to the terms outlined below.

1. Overview

Our services involve professional consultation, document verification, application preparation, and submission to government authorities. Since these are customized digital services, refunds are only available under specific circumstances.

We are committed to maintaining fair business practices while ensuring transparency for all customers.

2. Refund Eligibility

Full Refund

A full refund may be granted if:

• Payment has been successfully made, but no work has been initiated within 48 working hours.
• A duplicate payment has been made for the same service.
• Payment was processed due to a technical error on our platform.
• We are unable to provide the requested service due to genuine jurisdictional or eligibility limitations identified before work begins.

Partial Refund

A partial refund may be granted if:

• Service work has been initiated but not substantially completed.
• Documentation review has been completed, but government filing has not yet been submitted.
• Customer requests cancellation before significant processing begins.

The refund amount will be determined based on the work completed and resources utilized.

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Service has been fully completed.
• GST application, return, or compliance filing has already been submitted.
• Delay caused by incomplete, incorrect, or missing documents from the customer.
• Government authorities reject, delay, or seek clarification on the application.
• Customer changes their mind after service initiation.
• Incorrect information provided by the customer.
• Customer remains unresponsive for more than 3 business days after repeated communication attempts.
• Failure to meet government eligibility criteria after processing has begun.

4. Refund Processing Timeline

• Refunds are processed within 7–10 working days.
• Refunds are credited to the original payment method used during purchase.
• Confirmation will be provided via email or WhatsApp.

Processing times may vary depending on banks, payment gateways, or card issuers.

5. How to Request a Refund

To request a refund, please send an email with the following details:

Email: legaldevgroups@gmail.com
Subject Line: Refund Request – [Service Name]

Include:

• Full Name
• Mobile Number
• Registered Email Address
• Date of Payment
• Transaction ID (if available)
• Reason for Refund Request
• Payment Screenshot or Receipt (if available)

Our support team will acknowledge your request within 24 working hours and provide a resolution within 7 business days.

6. Important Refund Conditions

Please note:

• Refund requests submitted more than 7 days after payment may not be eligible.
• Government fees, statutory charges, and third-party charges are non-refundable.
• Bank charges and payment gateway processing fees are non-refundable.
• In bundled or combo services, refunds will only be considered for the uninitiated portion of the service.
• Promotional, discounted, or special-offer services may not qualify for refunds unless required by law.

7. Cancellation Policy

Cancellation May Be Allowed If:

• Request is submitted within 1 hour of placing the order.
• No documents have been uploaded.
• No consultation or processing work has started.
• Service has not been assigned to a CA, consultant, or processing team.

Cancellation Will Not Be Allowed If:

• Documents have been uploaded and reviewed.
• Application preparation has started.
• Service has been assigned to a consultant.
• Filing or submission has been initiated.

8. How to Request Cancellation

Send your request to:
Email: legaldevgroups@gmail.com
Subject Line: Cancellation Request – [Service Name]

Include:

• Name
• Mobile Number
• Registered Email
• Order Details
• Reason for Cancellation

9. Special Cases

For accidental purchases or incorrect service selection, GSTRegistration.co may, at its sole discretion:

• Transfer payment to the correct service.
• Offer a partial refund.
• Provide a service credit voucher valid for up to 3 months.
• Upgrade or downgrade the service package based on customer requirements.

Each request is reviewed individually to ensure fairness and customer satisfaction.

10. Government and Third-Party Delays

GSTRegistration.co acts as a service facilitator and consultant.

We are not responsible for delays caused by:

• GST Portal (GSTN)
• Government departments
• Technical outages
• Verification authorities
• Banking institutions
• Third-party service providers

Such delays do not qualify for refunds.

11. Chargebacks and Payment Disputes

Customers are encouraged to contact us before initiating chargebacks through banks or payment providers.

Fraudulent or unjustified chargebacks may result in suspension of ongoing services and submission of supporting records to payment processors.

12. Legal Compliance

This policy is designed in accordance with:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Applicable Indian E-Commerce Guidelines
• Digital Services Industry Best Practices

13. Dispute Resolution

If you are dissatisfied with our decision:

• Submit a written complaint to legaldevgroups@gmail.com
• Allow up to 7 working days for investigation and resolution.
• Escalate unresolved matters to our Grievance Officer.

We aim to resolve all disputes amicably and professionally.

14. Jurisdiction

This Refund & Cancellation Policy shall be governed by the laws of India.

Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts located in Haridwar, Uttarakhand, India.

15. Contact Information

GSTRegistration.co
Email: legaldevgroups@gmail.com
Website: https://gstregistration.co/

For any refund, cancellation, or billing-related queries, please contact our support team.